Deliveries.
We pride ourselves on offering an excellent FREE delivery service to all UK mainland addresses, some web sites charge as much as £90 for delivery in more remote postcodes so this is a huge saving that we pass onto you, the customer.
What will delivery of your Fireplace cost?
In short nothing. All the prices on our web site include VAT and delivery to UK mainland addresses and Northern Ireland, so there's no hidden extra's and you won't get to the checkout page to find there's an extra £50 being added on for delivery.
Where do we deliver?
We deliver to all UK addresses. The price you see advertised is the price you pay, all our prices are inclusive of VAT and delivery to all UK mainland addresses. If you live in Isle of Mann, Isle of White or other offshore islands please call to confirm we can deliver to your address and if there's any extra delivery charge.
How do we deliver?
We use a national pallet delivery service. This usually takes between 2 – 3 days to be delivered from the time we dispatch it. However if this time scale doesn’t suit you and you need your fire or fireplace quicker then we can arrange for a next day delivery of your fireplace.
When will we deliver?
This is up to you. We will contact you to arrange a convenient day and time with yourself to accept delivery. This will allow you to choose the day for delivery and we will also call you 1 hour before delivery so you don’t need to stay in all day waiting for delivery. If you need your stove in a hurry then we can arrange for a next day delivery service. Please call us to place an order if you need your fireplace in a hurry as we can arrange next day delivery.
What is required when the goods are delivered?
We will call you before delivery to arrange a convenient day and time for you to accept delivery, at this point we will fully explain the delivery process to you but it is important you follow these instructions. It is required that the goods are inspected before they are signed for and any damage noted on the Proof of Delivery form as well as reported to our office by calling 0161 491 8969 whilst the driver is still there. If there is any damage we will instruct you as to what to do, you may be asked to accept the goods and we will send replacement parts or we may ask you to reject the goods and we will send you a replacement. It all depends on the type of goods you’ve ordered and what the damage is. It is a good idea that the person accepting delivery is capable of checking the goods over and potentially been capable of opening the packaging to inspect the goods.