By Phone - If you wish to phone through your order, please use our online catalogue to choose your fire or fireplace and then phone our sales team on 0870 850 1312.

By Email – Some customers prefer to email their orders to us at sales@direct-fireplaces.com. However, you would need to complete payment by post or by phone – we strongly recommend that you do not send your credit card details by email.

By Fax - to 0161 477 3530

By Post - You can also place your order by post – please print out our order form and send with your payment – credit card or cheque – to:

Direct-Fireplaces.com, 
137 Wellington Road North, 
Stockport, 
Cheshire SK4 2PF

Whatever method you choose to buy your fire or fireplace, your order will be processed immediately.

Delivery
Upon receipt of your order, Direct-Fireplaces.com will send you an order confirmation by email (or post where email is unavailable).

Delivery times do vary from item to item but here's a rough estimate:
Gas Fires: 3 - 5 working days
Electric Fires: 3 - 5 working days
Fireplace Surrounds: 5 - 10 working days 
Fireplace Packages: 5 - 10 working days
(Some fires and fireplace surrounds can be up to 15 working days)
These are just estimates and do vary but in general we do manage to keep within these delivery times. However, please call us to either check stock or if you need your fire or fireplace in a hurry as we can often push orders through quicker.

At direct-Fireplaces.com, we offer free delivery on all our fires and fireplaces. If you live in Isle of Mann, Isle of White or other offshore islands please call to confirm we can deliver to your address and if there's any extra delivery charge. We work in partnership with a national two man delivery company to ensure that your goods are delivered in pristine condition, as promptly as we possibly can.

security
For your security and peace of mind, we use Barclaycard Merchant Services and PayPal, the World leading online payment system when you use a credit card to purchase one of our products online:

All the information sent from our purchase area is encrypted (converted to a random secret code, making it virtually impossible to break) by using high-tech security technology. This means that, in the highly unlikely event of your order being intercepted by someone else, any information you enter – including your credit card details – simply cannot be read.

To be honest, the risk of your credit card details being used fraudulently is far, far higher offline – for example in a garage, restaurant or shop – than it is online. However, in the unlikely event that somehow your credit card is used fraudulently as a direct result of you providing information to Direct-Fireplaces.com, then as long as you notify your credit card company in accordance with its rules, we will cover any costs for which the credit card company holds you responsible.

But please remember that, while our online ordering process is highly secure, neither we nor any other online retailer can guarantee the confidentially of e-mail, so we strongly recommend you do not send any information such as credit card details by email.

privacy
At Direct-Fireplaces.com, we also respect your privacy, so you are not required to enter any personal information on this website unless you choose to do so, and as you browse the public area of this site, no information at all – and that includes cookies! - is stored on our server.

Furthermore, any personal information you do send to us will not be passed on to any third party for any reason unconnected with your original purchase. We are registered under the Data Protection Act, so this means that you will definitely not be deluged with junk mail from other companies if you buy from us – full stop!

after sales
Once your order has been delivered, we encourage you to phone or email us with any queries you may have – we will not be happy until you are happy with your purchase.  To validate the money back guarantee (less delivery/redelivery fees) please retain all packaging, boxes and wrapping.  At Direct-Fireplaces.com, we can honestly say that quality problems are extremely rare. But, we want to demonstrate how seriously we take any quality problem, so these problems are handled personally by the owner of the business.

Why? Because the vast majority of our sales come via personal recommendation by satisfied customers, and we’d like to keep it that way.