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Message Received: 15th June 2009
Just to let you know the fire arrived this morning and looks great fitted into the surround, far better trhan the gas one we had before this. Anyone thinking of buying a fire with the l.e.d. flame effect do not hesitate, snap it up, it is absolutely brilliant! Many thanks for your help after my enquiry in getting the fireplace here, with regards from a very satisfied customer.
Message Received: 5th June 2009
Hi Ben,
Thanks for all your help in getting our stove to us in such good time. The delivery company could not have been more helpful and dead on time.
Thanks also to Mark in your sales team.
Best wishes
Lynn Bryant France
Message Received: 20th April 2009
Great Service from start to finish. Great looking fireplace. Would not hesitate to recommend you. Thanks very much
Andrew Pace
Message Received: 15th April 2009
Just to let you know my fireplace and fire is now completed and i am so happy with it. The fire is so effective and fireplace more than epected when you see it all put together thankyou for all your helps
Sheila Mckale
Message Received: 12th March 2009
Dear Sirs
This is to confirm that I have received both part of the below order. I could not let this occasion pass without expressing my extreme satisfaction with the high standards of your Products and Services.
Your Website very informative with choice options well populated, the price very competitive, the online and telephone communications fast, polite, responsive and accurate. In addition, the willingness to go that extra mile to arrange delivery to suit my schedule was nothing less than commendable.
Message Received: 27th February 2009
I look forward to being able to use your services again and to anyone considering such supplies I would have no hesitation to highly recommend looking towards none other than your organisation
Best Regs
Joseph McKee
Message Received: 26th Febraury 2009
Hello,
I just wanted to say a huge thank you for my fabulous fireplace. I placed an order with you a short time ago, the delivery and packaging was fantastic and I have today had a local specialist fit and install it all. It looks perfect and completes the room. I have a Victorian house and I ordered the Bedford wooden fire surround, cast iron Lytton insert and black granite hearth. I'm on the Isle of Wight and had no trouble receiving the goods last week.
Thanks again
Beverly Thomson
Message Received: 26th February 2009
Excellent service from start to finish
..thanks very much. Great driver from Paletline delivery too.
Would highly recommend your online service.
Regards.
Geraldine Evans
Message Received: 25th February 2009
After a slight delay due to my ordering an out of stock fire basket, the staff went out of their way to obtain one for me, and I received it in perfect condition next day!
Jeff Vernon
Message Received: 25th February 2009
Hi
I now have this fire installed and it is everything we were looking for in relation to quality, appearance and operation. I would like to thank everyone concerned. You have a very extensive range on an easily navigated site and your staff were very helpful with my queries. It is a big bonus to know that the price includes VAT and Shipping.
Thank you
Robert Shearer
Message Received: 5th February 2009
Hi Simon,
I was given your name by Mark in your sales department as the chap responsible for putting customer testimonials up on your website, so here's mine!
I bought a surround, insert and hearth in December from Mark (who incidentally was incredibly helpful and helped me with all my installation questions as well as putting together a cracking deal) and he promised we'd get it about two weeks before christmas so it could be in and finished before our new carpets were fitted on the 18th. It actually arrived a day early - all good so far!
When I unpacked the surround I found it to be split in half and I said stuff like 'oh no,' and 'if I'd just bought it locally I could have taken it back,' and lots of other stuff like that! My partner phoned your office (as I was obviously unable to!) and spoke to someone else (who was also superb, but rather embarrasingly we neither of us can remember his name!!) She sent him a picture of the damage, and a few days later a replacement arrived and the damaged one was taken away. I then said stuff like 'I knew they were a good firm', and 'I said they could be trusted', and lots more stuff like that. We fitted it, I rang Mark for more free technical help (which he freely gave), the carpets went down as planned, and we had Christmas! (both days of it).
My point (yes, I do have one) is that anyone can buy and sell products on-line, but in my opinion the measure of how good a firm is, is how well they deal with something when it goes wrong. I can tell you I was impressed with your back-up service. Great product, Cracking price and even better service.
I have an Electrical retail business and deal with customers problems on a daily basis. Some of our best customers are people for whom things have gone disasterously wrong and we've put them right quickly and efficiently. Sometimes we even say sorry!
I understand the carrier who split my surround bringing it to me drove over it taking it back and finished it off. I hope that one got resolved!
Please say hello to Mark for me (He may remember me if you tell him it was the bloke from Bognor who phoned him a lot about an Agnews fireplace) and my apologies for taking so long to get in touch to thank you all, but I had something I was bidding on coming to an end on ebay and got distracted.
Please feel free to use any bits of the above for your customer testimonials box and thanks again to everyone there for a great product that's really given our lounge the 'wow factor' Linda Barker sometimes mentions.
All the very best,
Keith Buckfield.
Message Received: 25th January 2009
Dear Direct Fireplaces
Thank you so much for your prompt and professional service in the dispatching of our new fireplace. The fireplace arrived within days of our order - the product itself is very well made and excellent value for money - at all times your staff were polite, helpful ad friendly. We would have no hesitation in recommending your company to friends and family.
Regards,
Mr & Mrs Howarth, Isle of Man
Message received: 23rd January 2009
Hi, I received my electric fiore today, it's going in my new house.
Thanks for the great service.
Best wishes, Lynn Carter
Message received: 22nd January 2009
Hi, I purchased a fire with the Majestic and Richmond fire surround. Great service and fine goods. My fireplace installer says it was packed better than any he has come across!
Regards John Buckley
Message Received: 23rd December 2008
hi, thank you for the prompt delivery, love the fire and will highly recommend you to friends and family. your service is excellent, thank you once again.
L Buchan
Message Received: 16th December 2008
We were delighted with our fireplace, the service from start to finish was excellent. Thank you.
Lee and Lorraine Godden
Message Received: 14th December 2008
Very good service, had the fireplace we wanted at a very competitive price, ordered on a wednesday and delivered by the friday, well impressed.
Paul Abbott
Message Received: 17th November 2008
May I thank you for the prompt and safe delivery of my fireplace today
Mike Taylor
Message Received: 17th November 2008
Just a quick note to say thank you for getting the fireplace delivered within our time scale.
Very impressed with the fireplace very good value for money looks great.
Chris Bates
Message Received: 7th November 2008
Many thanks to all concerned in my recent oder. The service was exceptional and my fire was in place within 36 hours of placing the order on the internet, yours sincerely
D Turner
Message Received: 31st October 2008
Hello Ben.
In this e-mail I would like to confirm that about 3 weeks ago I received the fire place. Well done Ben.
Thank you very much indeed. You are number 1.
Yours faithfully
Jack Kuzemko
Message Received: 24th October 2008
The fireplace i ordered arrived this morning.i had a quick check over and it looks fine.the colour is lovely and i cant wait for it to be fitted.thank you very much for your quick delivery and good value for money too.
Cate Gillies
Message Received: 20th October 2008
To whom it may concern
Dear Sir,
I recently ordered a new fireplace surround and also an electric fire from your company as I run my own business I wanted to congratulate you on the level of customer service and support I received I rang many times for guidance and general information speaking to several members of staff, on every occasion I was met with politeness nothing was too much trouble so a big thank you to everyone who help me and now my fireplace has been fitted it looks wonderful so from one very happy customer THANK YOU
Kind regards
Chrissie Atkins
Message Received: 18th September 2008
Fireplace arrived today and looks very nice. Cannot wait for it to be put in place. Many thanks for your help and the driver was excellent and ver helpful.
Regards,
Mike Packer
Message Received: 4th September 2008
Dear Direct Fireplaces,
Many thanks for the fireplace, which looks absolutely fantastic. We can't quite believe it was such good value. We'll definitely be coming back to you when we get round to decorating our front room which also has the potential for a fire.
Jen Willis
Message Received: 21st August 2008
Fireplace arrived this morning & looks gorgeous,fast delivery too. Many thanks will recomend you in the future.
Nicola Kerr
Message Received: 10th July 2008
Cheers for the advice Mark. Fitted it on Monday and it looks great. Good doing business with you - very quick to deliver and no problems with the fireplace. It was very well packaged when it arrived and the courier waited while I checked it. Thanks again.
Message Received: 2nd July 2008
Re - order: 364243-70AE78B787FA
Fire and surround were delivered rather late last night, apparently due to a breakdown of the van. However, the driver phoned earlier to keep us informed of the delay and was very cheerful about his experience when he did arrive. He still had to do another delivery after ours. Due to the late hour, I had no time to inspect the items when received but I am pleased to tell you that they are all fine- now unpacked and installed.
The fire and surround look very nice and are just what our room needed. Your prompt handling of my order is much appreciated as is your good online price with delivery included.
Thanks for your excellent service.
Regards
Ian Clydesdale
Message Received: 30th May 2008
I would just like to thank you for your excellent service; my fire arrived at 8 am this morning.
Regards
Lynn Davies
Message Received: 15th May 2008
Hello, have received the Fireplace and am delighted with it. Many thanks.
Stephen Baldwin MBA DMS MAPM
Rail Infrastructure Manager - 25LBS Project
Message Received: 15th March 2008
To Direct Fireplaces
I received my fireplace, Asquith Aegean Limestone Fireplace with Crown half polished Cast Fire Insert with a Slate Hearth this afternoon and just wanted to say a big thank you. The fireplace looks great and I know it is going to look even better when we get it fitted. By ordering from you we saved £600 and it only took 11 days from ordering to receiving. We will definitely be recommending you to all our friends and family.
Danielle Moughton & Craig Hookham
Cleethorpes
Message Received: 14th March 2008
Message Received: 12th March 2008
I would like to thank you all at Direct Fireplaces, the driver was very helpful to the wife and the fireplace looks great.
Best regards
Colin Haywood
Message Received: 10th March 2008
Hello
Can I just take the time to say a very big thank you? I have just received my Dimplex Electric Fire suite. It’s lovely, and you saved me £100!!!
Regards
Tracy Quinn
Message Received: 6th March 2008
Adams Tudor Limestone Fireplace
Flavel Balanced Flue Fire
My fire and fire place have now been fitted and look
gorgeous. I am absolutely delighted. You have saved
me over £800 which is a wonderful bonus so I'm going
to spend it on a well earned holiday.
Thanks
Gail Selway
Message Received: 31st January 2008
Just received my Coniston fireplace it is stunning thank you for a quick smooth transaction a pleasure to do business many thanks
MRS JILL BARON
Message Received: 30th January 2008
Just to confirm that we received the fire today – it is lovely and really compliments the room – thank you.
We haven’t fitted it yet though!
Vanessa Tighe
Message Received: 23rd January 2008
Our fire arrived this morning, is fitted and is perfect.
Many thanks for an excellent service.
Tony Plume
Cottenham
Cambs.
Message Received: 23rd January 2008
I received delivery of the fire today, much quicker than expected
and would like to say I'm delighted; the whole experience of dealing
with your company has been a pleasure
would highly recommend you to others
many thanks
Karen Swan
Message Received: 18th January 2008
Just wanted to let you know I am extremely pleased with the fireplace and electric fire which arrived yesterday. It was in perfect condition, extremely well packaged and I saved a packet getting it from you. I have already recommended you to 2 friends who need fireplaces.
Message Received: 9th January 2008
Hi,
Just to let you know that we received the replacement fireplace as promised. It is working great and we're very happy with the excellent after sales service you have provided.
Thank you again
Nadia
Message Received: 20th December 2007
Dear Direct Fireplaces,
I just wanted to say thank you for my Lombard fireplace package.
The delivery time was very quick and the packaging to protect it all was perfect. I’ve even been left with some firewood in the shape of a pallet crate. Cheers!
Your communication since placing the order has also been fantastic.
Just can't wait to see it fitted in my living room after Christmas...
Excellent service and I will recommend you to friends and family.
Lorraine Jenkins in Chorley, Lancashire
Message Received: 19th December 2007
Dear Direct Fireplaces
Our order arrived today in one piece and is now located in the garage. I would like to say thanks to the delivery driver - we live on a slope and the garage is at the back of the property - it was quite a task but he approached it with good humour - more than can be said for other deliveries we have had!
Thanks
Simon Linford-Wood
Message Received: 5th December 2007
Hello Adam,
I would like to thank you for your excellent service when I bought my Kendal fireplace package. The fireplace and fire all arrived on time and in perfect condition. They have now been fitted and look great. I would recommend anybody who is looking at the site to go ahead and order as I did as I am delighted with the service and product.
Message received: 12th October, 2007
“I must admit to being apprehensive about dealing with a company unknown to me over the internet for a big purchase like my fireplace. However, my doubts could not have been more wrong. Direct-Fireplaces were a Great Company to deal with and Adam was exceptionally helpful throughout. When I did have a problem, Adam came to see me personally and rectified that problem immediately. This recommendation has been written by a genuine customer who would give Direct-Fireplaces 11 out of 10 for customer service, satisfaction and overall handling of my purchase.” Karen Gorton
Message received: 14th June, 2007
Dear Adam / Direct Fireplaces
I recently bought 2 fireplaces from direct fireplaces and I was so impressed with the service. The fireplaces are beautiful and they look amazing in my newly decorated rooms. They arrived well packaged and on the promised date.
Will be back for 2 more when we are ready for them!! There are so many to choose from though! Claire - Bristol
(Happy for you to post this on your website as a reference).
Please can you tell me how’s best to clean the fireplaces though – I have the highlighted / polished Victorian, and its losing its ‘sparkle’. When it arrived it looked like it was covered in some form of grease…..I also have the Knaresborough black finish– what’s best to clean that with too?
Very happy though with them both. Look forward to hearing back from you and doing business with you in the future.
Thanks,
Claire
Message received: 3rd March, 2007
Hi Adam,
Fire arrived on Tuesday as promised. Thanks.
I was very pleased with your service and if you would like me to write saying this for your web site please let me know.
Regards,
Clive
Message received: 28th January, 2007
Hi Adam
Just wanted to say thank you for sorting out the fire for me, you went out of your way to do it and it's very much appreciated.
Thanks again
Judy Fellows
Message received: 19th December, 2006
Dear Adam
Thank you so much for the fireplace which finally arrived yesterday afternoon.
I have been extremely impressed by your efficient service and would recommend your company anytime. Many thanks - Chris Whitelock
Message received: 3rd July, 2006
Dear Adam,
Just to let you know that our Chedworth fireplace arrived safe and sound on Friday last, as you had promised. Although it is not fitted as yet, it looks good. You managed to take the stress out of the business of buying a fireplace.
Many thanks for being so helpful and pleasant to deal with.
Regards
Jean Redshaw
Message received: 19th March, 2006
You’re starting to be too good to be true! Thank you very much.
I'll sort you out a glowing thank you email once it’s all received, can't think of many places that would off such great customer service.
Kind Regards,
Simon Norris
Message received: 5th January, 2006
Dear Direct-Fireplaces.com,
Cheers for exchanging the hearth for me, I wasn't sure if you were going to!!
It's good to see a website that actually cares about its customers
Keep up the good work!
Jeff Miller, Plymouth
Message received: 25th September, 2005
Hi Adam,
Fireplace looks absolutely superb in our living room; I'm made up with it!
Thanks again for such an efficient service.
Kind regards,
Sue Barton, Crewe
Message received: 5th September, 2005
Adam,
Fireplace arrived at 10am on the dot just as we arranged
Thanks for your help
Best regards
James Bateson, Manchester
Message Received: 18th April 2005
Just to say how very pleased we are with the above mentioned fire, and the very speedy delivery
this fire in Norwich sells at £307, so it really was a great bargain.
Many thanks once again.
Yours Sincerely,
Mr & Mrs J Chenery.
Message received: 5th August, 2005
Dear Direct Fireplaces,
I just wanted to say a great big thank you for your advice and service. Having taken delivery of a fireplace on time, and in perfect condition, I found I had ordered the wrong size stove.
When I called you to explain our problem, I spoke to Adam on the phone that could not have been more helpful. Not only did he listen to my sorry tale but he arranged collection of the stove and the delivery of the correct size version the next day.
Thanks again, keep up the good work!
Anthony Molyneux, Bristol
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