We offer a range of flexible finance payment plans that allow you to spread the cost of your purchase over several months. Terms are available over 3, 10, 18, 20, 24, 36, and 48 months.

Our 3, 10 and 20 month plans are interest-free (0% APR), while the 18, 24, 36 and 48-month plans have a fixed rate of 12.9% APR representative.

All finance is provided by V12 Retail Finance and is subject to affordability, age, and status checks. A minimum spend applies, and a deposit may be required depending on the plan.

Use our finance calculator below to explore your available finance options.

Eligibility Criteria

To be eligible to apply for finance you must:

• Be at least 18 years of age
• Have been a UK resident for at least 3 years
• Have a debit or credit card in your name, registered to your address in order to cover deposit (if applicable)
• Have a Bank or Building Society current account available (you'll need this in order to complete direct debit instruction)
• Be in regular employment* including self-employment, or in a permanent residence with your spouse/partner who is in regular employment, or be receiving a pension or a disability benefit.
• V12 Retail Finance may ask for proof of sufficient income. Finance is not available for unemployed individuals.
• During the application process, you will be asked for your personal information such as name, 3-year address history, date of birth, email address, telephone contact details and employment/income information.

Applying For Finance

In-Store Finance:

• V12 Retail Finance offer our customers the ability to apply for finance to fund purchases from Us using V12's simple application process. Just visit our store and ask about the finance options available.
• Simply choose the products you wish to purchase and complete your application for a quick decision on whether you can pay for it using finance. Once accepted by V12*, you will be asked to use V12's eSign facility to sign the credit agreement and you can leave the store with goods the same day!
• V12 will make your agreement live and your monthly repayments will commence as detailed in your credit agreement.
• *Subject to age & status. T&Cs and minimum spend apply. You must agree to the lender's Terms and Conditions and electronically sign the Credit Agreement before we can release the goods to you.

Online Finance

• V12 Retail Finance offer our customers the ability to apply for finance to fund purchases from Us using V12's simple application process. Just select the products you wish to purchase and select the option to pay by finance complete your application for a quick decision.
• Once accepted by V12*, you will be asked to use V12 eSign facility to sign the credit agreement and We will be notified to dispatch your products.
• V12 will make your agreement live and your monthly repayments will commence as detailed in your agreement.
• *Subject to age & status. T&Cs and minimum spend apply. You must agree to the lender's Terms and Conditions and electronically sign the Credit Agreement before we can dispatch the goods to you.
  
  Mail Order Finance
  
• V12 Retail Finance offer our customers the ability to apply for finance to fund purchases from Us using V12's simple application process. Simply, let us know which product or products you wish to purchase and V12 will send you a link via email to complete your application for a quick decision if the product is available on finance.
• Once you are accepted by V12*, you will be asked to use V12 eSign facility to sign the credit agreement and We will be notified to dispatch your products.
• V12 will make your agreement live and your monthly repayments will commence as detailed in your agreement.
• *Subject to age & status. T&Cs and minimum spend apply. You must agree to the lender's Terms and Conditions and electronically sign the Credit Agreement before we can dispatch the goods to you.

3-Month (0% APR) Plan

• This is an interest-free / 0% APR product (i.e. no interest charged over the term).
• The total purchase amount (minus any deposit) is split into three equal monthly instalments.
• First payment is typically due one month after the purchase/contract date, then subsequent payments monthly until term ends.
• This is an unregulated credit product which means you will not be offered the protections of the regulatory system as regulated by the Financial Conduct Authority, including your right to take your complaint to the Financial Ombudsman Service.
• Early repayment / lump sum payments may be accepted; depending on the agreement, interest rebate provisions may not be relevant (since interest is zero).
• Credit is provided subject to affordability, age and status. Minimum spend applies.
• If a payment is missed, fees may apply as per V12’s standard late/payment default terms.
• The agreement is between the customer and V12 (or their lending partner).

10-Month (0% APR) Plan

• Also offered as an interest-free / 0% APR term.
• The purchase balance (minus deposit, if any) is broken into ten equal monthly payments.
• First instalment typically begins one month after contract.
• This is an unregulated credit product which means you will not be offered the protections of the regulatory system as regulated by the Financial Conduct Authority, including your right to take your complaint to the Financial Ombudsman Service.
• Early / additional payments may be allowed; interest rebates not relevant in pure 0% deals.
• Late payments will incur fees or default consequences per V12 policy.
• Credit is provided subject to affordability, age and status. Minimum spend applies.

20-Month (0% APR) Plan

• Offered as an interest-free / 0% APR option.
• The balance is split over twenty equal monthly instalments.
• First payment is typically due one month in.
• Early settlement / lump sums may be possible if the credit agreement supports it.
• As a term over 20 months, this is treated as a regulated credit agreement.
• Late payments may trigger default or late fees.
• Credit is provided subject to affordability, age and status. Minimum spend applies.

8-, 24-, 36-, 48-Month (12.9% APR Representative) Plans

These longer terms fall into the 12.9% APR Representative category. Below is how that typically works:

• A fixed interest rate of 12.9% APR Representative is charged on the outstanding principal over the term.
• The purchase (less any deposit) is amortised over the term via equal monthly repayments (principal + interest).
• First payment typically starts one month after the contract date.
• You may make additional lump sum payments or settle early; an interest rebate applies under early settlement rules. (V12’s FAQs reference the possibility of interest rebates under the Consumer Credit (Early Settlement) Regulations).
• Missed payments may attract late fees or default charges under V12’s terms.
• Because these are longer than 12 months, they are regulated credit agreements (i.e., you have the protections of FCA regulation).
• V12 does not accept credit card payments for standard instalments (they rely mostly on direct debit from a bank account).

18-Month (12.9% APR Representative) Plan

• The interest rate is fixed for the duration of the agreement at 12.9% APR Representative.
• Monthly payments over 18 months until the debt is cleared.
• Late/failed payments are handled under standard terms.

24-Month (12.9% APR Representative) Plan

• The interest rate is fixed for the duration of the agreement at 12.9% APR Representative.
• Equal monthly repayments for 24 months.

36-Month (12.9% APR Representative) Plan

• The interest rate is fixed for the duration of the agreement at 12.9% APR Representative.
• Equal monthly payments for 36 months.

48-Month (12.9% APR Representative) Plan

• The interest rate is fixed for the duration of the agreement at 12.9% APR Representative.
• Equal monthly payments for 48 months. Highest total interest cost due to longer amortisation period.

Shared / General Terms & Conditions

• Eligibility/Status Checks: All finance agreements are subject to status, affordability assessments, and credit checks (as per V12’s policies).
• Deposits/Minimum Spend: Some agreements may require a deposit (commonly 10%) or have a minimum order value. For example, V12 often requires a 10% deposit in interest-free deals.
• Regulation/Protection
  • For terms 12 months or less, V12 classifies interest-free credit as unregulated credit (i.e. fewer regulatory protections).
  • For longer terms (12.9% APR Representative or 0% APR above 12 months), the credit is regulated, giving you rights under FCA rules (e.g. complaint escalation, Financial Ombudsman access).
• Early Settlement/Lump Sum Payments: You may pay off your balance early or make additional payments. Depending on the agreement, interest rebate calculations may apply.
• Late/Default Fees: If payments are late or fail, V12 may charge late fees or default charges as stated in your credit agreement.
• Direct Debit/Payment Method: Monthly payments are typically taken via direct debit from your UK bank account. V12 does not accept standard credit card payments for instalments.
• Credit Agreement: The legally binding credit agreement will set out the rate, term, fees, defaults, rights to rebate, and repayment schedule.
• Delivery/Dispatch: Goods are not shipped until finance approval is confirmed.
• Returns/Adjustments: If goods are returned or the purchase is reduced, the credit amount and repayment schedule will be adjusted accordingly under the agreement.
• Complaints/Dispute Resolution: For regulated agreements, you have the right to escalate through the Financial Ombudsman if the issue cannot be resolved with V12.

Applying For Finance
With most applications, we expect that you will be given an acceptance or decline decision within 10-20 seconds. In some cases, V12 may return the decision as 'referred'. You will then be contacted for further information. Once the underwriters have made a decision you will receive an email confirming their decision. For in-store applications, you can usually wait in the shop whilst the underwriters review your application. Underwriting hours are 8 am to 8 pm, Monday to Friday, 9 am to 6 pm on Saturday and 10 am to 5 pm on Sunday & Bank Holidays. If your application is referred outside of these hours then you may have to wait until the next working day for the decision.

Declined Credit Applications
Should V12 decline your application they are unable to share the reason for the decline with you or us.

V12 will give you the contact details for the credit reference agency used. They will also give you information on how to appeal the decision if you wish to discuss the matter further. Please note that V12 is unable to discuss this over the telephone. You should also note that each lender applies its own credit score to applicants so if you have recently been accepted for credit elsewhere this does not necessarily mean that appealing the decision on this basis alone will result in a change of decision.

Delivery
For orders made online or via mail order using finance we are only able to deliver the goods to the address on your credit agreement or an address approved by V12. The collection of goods from the store or delivery of goods to addresses not approved by V12 is not permitted.

Returns & Cancellation Prodedure
If you wish to return some or all of your goods please refer to our returns policy. If your return meets our returns policy we will contact V12 to update or cancel the credit agreement.

The Lender
Fireplace Warehouse Ltd t/a Direct Stoves acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.

Secure Trust Bank is registered in England and Wales 541132. Registered office: One Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550.

Not all products offered by Secure Trust Bank T/A V12 Retail Finance are regulated by the FCA.

Fireplace Warehouse Ltd t/a Direct Stoves is registered in England and Wales 05383529. Registered office: Unit A1 – Stockport Trading Estate – Yew Street – Stockport – SK4 2JZ. Fireplace Warehouse Ltd t/a Direct Stoves is authorised and regulated by the Financial Conduct Authority. Our registration number is 672713. – Credit provided subject to age and status.

Klarna offers flexible payment methods so you can choose how and when you pay. You can pay the full amount immediately, you can “Pay in 30 days” (i.e. receive the goods now and pay the total within 30 days, interest-free if you pay on time), or you can “Pay in 3” (i.e. split the cost into three equal instalments, interest-free if paid on time). These are unregulated credit agreements in the UK (for Pay in 30 / Pay in 3) and are subject to status, age (18+), eligibility, and Klarna’s terms and conditions.

Pay in Full on the Day

• If you choose to pay in full immediately, you settle the total purchase price at the time of checkout (i.e. at point of sale).
• This method is effectively like a standard card / payment and does not require a credit agreement.
• Buyer protection still applies under Klarna’s buyer protection scheme when you pay immediately. 
• Because it is not credit, there is no interest, no instalments, and no credit check in most cases.
• This option is subject to any exclusions or merchant-specific conditions (for example, certain merchants may not allow all payment methods). 

Pay in 30 Days (“Pay Later in 30 days”)

• Klarna’s Pay in 30 days allows you to receive your order up front and then pay up to 30 days later — interest-free and no fees if you pay on time. 
• You pay for the goods (or keep what you want) within 30 days after the order ships. 
• There is no upfront payment required at purchase.
• There is no interest or fee provided the payment is made by the due date. 
• If the order qualifies, the option appears at checkout. After shipment, Klarna sends an email with payment instructions; you can also view and manage payments via the Klarna app. 
• Klarna may perform a soft credit check for this option; such a check will not affect your credit score or show as a hard inquiry. 
• Pay in 30 is classified as an unregulated credit agreement in the UK. Borrowing more than you can afford or paying late may negatively impact your financial status or ability to obtain credit.
• If you pay late or fail to pay by the due date, late fees and default charges may apply under Klarna’s terms. 
• The payment methods accepted include debit, credit cards, or BACS (direct debit) depending on the merchant and region.
• You must be 18+, a UK resident, have a valid card or bank account, and be able to receive verification codes via text. 

Pay in 3 Monthly Payments (“Pay in 3”)

• Klarna’s Pay in 3 lets you split your purchase into three equal instalments, interest-free when paid on time.
• The first instalment is typically charged at the time of purchase / checkout. 
• The remaining two instalments are collected automatically every 30 days. 
• There are no fees or interest as long as payments are made on time. 
• As with “Pay in 30,” Pay in 3 is an unregulated credit agreement under UK rules. Borrowing more than you can afford or paying late may adversely affect financial status or future credit access. 
• If a payment is missed, a late fee may be added if Klarna is unable to collect within 14 days of due date. Only one late fee per unpaid instalment is charged. 
• Klarna’s system is set up with automatic payment withdrawals to help manage instalments. 
• You will not be charged a late fee if less than £1 remains to pay. 
• You must meet eligibility criteria: 18+, UK resident, valid card/account, receive verification codes via text. 
• Some merchant-specific or region-specific exclusions may apply; not all purchases may be eligible for Pay in 3. 

For full terms and conditions click here

PayPal’s Pay in 3 lets you split the cost of an eligible purchase into three interest-free instalments: the first payment is made at the time of purchase, then the remaining two monthly payments are automatically collected on the same date in subsequent months. This is an unregulated credit agreement (so fewer protections than regulated credit) and is available only to eligible UK residents aged 18+. No interest, no late fees, and no setup fees are charged by PayPal.

How it works

• Pay in 3 allows you to split your basket into 3 interest-free payments: the first instalment is charged at checkout, then two further payments are automatically taken in the following two months on the same calendar date.
• The repayment period therefore spans two months after the initial payment, making the total term 3 payments over ~2 months.
• Repayments are collected automatically via your confirmed payment method (debit card or bank account linked to PayPal).
• You may make extra or unscheduled repayments (partial or full) via your Pay in 3 plan. If you pay early, the automatic debit for that instalment may not be taken.
• You can also pay off the entire Pay in 3 balance early, with no cost.

Interest, Fees, and Charges

• Pay in 3 is interest-free (0%) — no interest is charged on the instalments.
• There are no sign-up, application, late, or NSF (insufficient funds) fees charged by PayPal.
• However, your bank or financial institution may levy fees (e.g. if your payment is returned) if there are insufficient funds.
• If a repayment is returned/fails (e.g. card expiry or insufficient funds), PayPal may not be able to collect the instalment, and the plan may become overdue.

Eligibility & Credit Checks

• Pay in 3 is available only for eligible UK residents aged 18 and over.
• During application, PayPal may conduct a soft credit check to assess your suitability. This soft check does not affect your credit score.
• However, once Pay in 3 is active, PayPal will share data on your repayment behaviour with TransUnion, which may influence your future credit access.
• Approval is not guaranteed: Pay in 3 will only appear as an option if your transaction, merchant, and account satisfy PayPal’s criteria.
• It is only available for purchases within a specific amount range — between £20 and £3,000 (or sometimes £30 to £2,000, depending on merchant) in the UK.
• Pay in 3 is an unregulated credit agreement, so the protections granted under regulated credit law do not fully apply.

Repayments & Handling Missed Payments

• The second and third instalments are automatically debited from your selected payment method on the same calendar date in the following two months.
• If you make an extra repayment before 11:59 pm GMT the day before the scheduled instalment, the automatic debit may be skipped. Otherwise both may be processed, leading to duplicate collection.
• If you miss a repayment or it fails, your account may become overdue. PayPal may contact you to recover the balance, and continued defaults may affect future eligibility.
• If you are in financial difficulty, PayPal may offer a Payment Holiday Program (once per loan) to defer your next payment by one month, subject to eligibility (e.g. no prior missed payments).

Returns, Refunds & Adjustments

• If the merchant issues a refund (full or partial), PayPal will apply that refund to your Pay in 3 loan. If the refund exceeds your outstanding balance, the excess is credited to your PayPal balance.
• Even if you are expecting a refund, you must continue making scheduled repayments until the merchant processes the refund and PayPal adjusts your loan.
• If the merchant gives store credit/gift card instead of cash, you will still owe the remaining balance on the Pay in 3 loan (because PayPal initially paid the merchant in full).

Miscellaneous / Rights & Withdrawal

• After initiating the Pay in 3 purchase, you have 14 calendar days to withdraw (cancel) the agreement by contacting PayPal. If you do so, you must repay any outstanding amounts.
• You cannot generally pause, skip, or suspend your payments once the repayment schedule begins, except under the hardship / payment holiday provision.
• If you wish, you can opt out of seeing Pay in 3 as a payment option in your account settings.
• Even during disputes or claims against the merchant, you remain obligated to make your Pay in 3 repayments on time.

For full terms and conditions click here

Pay in 3 with Superpayments lets you split the cost of your purchase into three equal, interest-free instalments. The first payment is taken at checkout, with the remaining payments collected automatically on agreed dates, subject to eligibility and approval.

How It Works

Customers may choose Pay in 3, which allows the order value to be split into three equal, interest-free payments over a short period. Typically:

• The first payment is taken at the time of purchase.
• The second and third payments are collected automatically on future due dates as agreed at checkout.
• All instalments are scheduled and clearly displayed to the customer at the time of selection.

This payment option makes larger purchases more manageable with no interest if payments are made on time.

Provider & Eligibility

• Superpayments itself is not a lender; instead, Pay in 3 is provided through its regulated partner, Abound (Fintern Ltd).
• Eligibility for Pay in 3 is subject to status, age (must be 18 or over), and approval criteria at checkout
• A soft eligibility check may be undertaken which typically does not affect credit scores.

Repayments and Agreement

• By selecting Pay in 3, customers agree to the repayment schedule presented during checkout.
• Payments are collected automatically using the card or payment method provided at purchase.
• Late or missed payments may affect credit scores and could lead to additional fees or interest on amounts not paid on time (depending on the provider’s own policies).

Fees & Interest

• “Pay in 3” monthly instalments are interest-free when paid on time, with no upfront charges for choosing this option.
• If a customer opts to spread the cost over a longer period using other plans (e.g., up to 24 months), interest at a representative rate of around 29.9% APR may apply.

Consumer Responsibility

• The customer is responsible for all payments under the instalment agreement.
• If payments are not made on time, this may impact your credit file and incur additional charges according to the lender’s terms. 
  

Important Notices

• Superpayments is authorised as a payment services provider; credit products are provided by Abound (Fintern Ltd), who is regulated by the Financial Conduct Authority in the UK.
• Terms apply and eligibility criteria must be met; these are outlined to the customer at the point of selection.
• The full Superpayments Terms & Conditions and Consumer Terms documents are available via Superpayments’ official site, and users should review these before completing a Pay in 3 purchase.

For full terms and conditions click here