Our fireplace installation packages take the hassle out of finding a certified engineer, giving you everything you need in one straightforward service.
To make your purchase easier, we offer a range of trusted payment options that let you spread the cost or pay over time. Simply choose the option that suits you best at checkout - all options are provided by established payment partners and are subject to eligibility and terms.
Spread the cost over 0% APR monthly payments. Finance is subject to application, status and approval. Minimum spend applies. Full terms & conditions >
Choose to pay now, pay later, or spread the cost. Available to UK residents aged 18+. Terms and conditions apply. Full terms & conditions >
Split your purchase into 3 interest-free monthly payments. Available on eligible purchases. PayPal account and approval required. Full terms & conditions >
Pay in 3 interest-free instalments over 2 months. No credit checks and no interest. UK debit card required. Full terms & conditions >
Explore our full range of gas and electric fires, surrounds and fireplaces at our showrooms.
Free UK Mainland Delivery FREE delivery to all UK mainland postcodes on all Direct Fireplaces orders.
Non-Mainland Locations Low-cost delivery applies to Northern Ireland, Isle of Wight, Isle of Man, Channel Islands and other offshore areas. Charges are confirmed after ordering. Free delivery to a mainland shipping agent is available.
Delivery Times Are Estimates Estimated delivery dates are shown on product pages. These are not guaranteed and may change due to supplier or network delays. We’ll keep you updated.
Parcel vs Pallet Delivery Most gas and electric fires are delivered by parcel courier. Larger items arrive via pallet delivery using a large vehicle.
Access & Kerzside Delivery Pallet deliveries are kerbside only and require suitable access. If access is restricted and not advised in advance, re-delivery charges may apply.
Check Goods Promptly Inspect items on delivery and report any visible damage immediately. All goods must be checked again within 48 hours.
Do Not Book Installers Early Please wait until your goods have arrived and been checked before booking any installers, plumbers or fitters.
Direct Fireplaces offer free delivery to UK Mainland addresses.
For information on how we deliver, where we deliver, when we deliver and how much it costs (it doesn't, it's free delivery!) please visit our Delivery FAQs page.
Privacy & Security
Direct Fireplaces takes your privacy and the storage of your information very seriously. We don't sell it and we don't give it away.
See our full privacy policy page and learn what information we are likely to request and store by visiting our cookie policy page.
Returns & Replacements
In an ideal world every customer would love the item that they've just purchased, but we live in the real world and we know that sometimes there are situations where the item you’ve ordered and had delivered isn't suitable for your requirements. We have set out our returns policy to give you peace of mind when purchasing from our Direct Fireplaces online store.
See our returns policy page.
Ordering
We've tried to make our order process as easy as possible but if we haven't succeeded, here's a quick 'how to' guide.
Finance Options
We've teamed up with Hitachi to offer you a flexible and affordable option to pay on finance. Full Hitachi finance info here.
Viewing Orders
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. Not sure how your order is progressing? Need to arrange a new delivery address? Check your My Account page. All registered customers can login and check all their orders online.
Login to My Account page.
Updating Account Information
Updating your account information is simple just login to your My Account page and choose the options from the left hand menu. You can update billing and shipping addresses, orders, newsletter preferences and more, all from one simple dashboard page.
Login to My Account page.
