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How to order your fireplace from us

How it works


Once you have selected the fireplace or fire you wish to purchase click on the “Add to Cart” button and the item will be added to you shopping cart. 

You will then be automatically taken to the “Cart Review Page”, at this point you can decide if you wish to “Continue Shopping” by click on the button or you may wish to proceed with your order and finish shopping. 

If you are a new customer then click on the “Purchase Now” button. This will take you to a page where you can enter your billing and delivery details. If you are shipping the goods to a different address to the one where your credit card/bank details are registered then tick the box saying “Please ship to different address” and then fill in the appropriate fields. 

You will then be taken to a page to review your order; at this point you will be able to see the item that you’ve order, the quantity, value, delivery and billing details. Please double check these details. 

Once you are happy with you order; simply click on the “order” button and you will be taken to the payment page. 

This is on a secure server and all you need to do is follow the instructions on the payment page. 

If you have any issues at any point of the ordering process then simply call one of our sales team on 0845 450 8350