Our fireplace installation packages take the hassle out of finding a certified engineer, giving you everything you need in one straightforward service.
To make your purchase easier, we offer a range of trusted payment options that let you spread the cost or pay over time. Simply choose the option that suits you best at checkout - all options are provided by established payment partners and are subject to eligibility and terms.
Spread the cost over 0% APR monthly payments. Finance is subject to application, status and approval. Minimum spend applies. Full terms & conditions >
Choose to pay now, pay later, or spread the cost. Available to UK residents aged 18+. Terms and conditions apply. Full terms & conditions >
Split your purchase into 3 interest-free monthly payments. Available on eligible purchases. PayPal account and approval required. Full terms & conditions >
Pay in 3 interest-free instalments over 2 months. No credit checks and no interest. UK debit card required. Full terms & conditions >
Explore our full range of gas and electric fires, surrounds and fireplaces at our showrooms.
Free UK Mainland Delivery FREE delivery to all UK mainland postcodes on all Direct Fireplaces orders.
Non-Mainland Locations Low-cost delivery applies to Northern Ireland, Isle of Wight, Isle of Man, Channel Islands and other offshore areas. Charges are confirmed after ordering. Free delivery to a mainland shipping agent is available.
Delivery Times Are Estimates Estimated delivery dates are shown on product pages. These are not guaranteed and may change due to supplier or network delays. We’ll keep you updated.
Parcel vs Pallet Delivery Most gas and electric fires are delivered by parcel courier. Larger items arrive via pallet delivery using a large vehicle.
Access & Kerzside Delivery Pallet deliveries are kerbside only and require suitable access. If access is restricted and not advised in advance, re-delivery charges may apply.
Check Goods Promptly Inspect items on delivery and report any visible damage immediately. All goods must be checked again within 48 hours.
Do Not Book Installers Early Please wait until your goods have arrived and been checked before booking any installers, plumbers or fitters.
Looking for a way to add warmth, style, and ambience to your living space? Look no further than The Gem. This stunning appliance is designed to not only keep your room cosy and comfortable, but also to serve as a beautiful focal point for your décor.
With an impressive heat output of up to 4.2kW and an efficiency rating of up to 65%, The Gem is a powerful and eco-friendly heating solution that won't break the bank. And with a range of finishes to choose from, you're sure to find the perfect match for your home.
But The Gem is more than just a heater. Its open fronted design allows you to enjoy the flickering flames of the fire, creating a warm and inviting atmosphere that will make your home feel more welcoming than ever before.
So why settle for a boring and inefficient heating solution when you can have The Gem? Order yours today and experience the ultimate in warmth, style, and comfort.
Open fronted design
Heat output of up to 4.2kW
Efficiency rating of up to 65%
Available in a range of finishes
Creates a warm and inviting ambience in your home
Find the perfect fireplace for your home at our showrooms
Explore more fireplaces, fires and fire surrounds at our Cheadle, Bromsgrove and Stockport showrooms.
If the goods are showing a 48hr delivery, then this is the quickest time we're able to deliver these items. You will be asked to select a delivery date when you're going through the checkout process. The goods will be delivered on this day.
Smaller items such as inset gas fires and electric fires are delivered by a courier. You will be contacted beforehand and a convenient delivery date agreed.
Once your parcel is dispatched, you will receive a text message confirming your delivery date and a tracking link that will keep you updated of your parcel's progress.
This is an all-day ground floor doorstep service. All items must be checked for damage in front of the driver before being signed for. Please contact us immediately in the unlikely event that damage has occurred.
PLEASE NOTE THAT WE STRONGLY ADVISE THAT YOU DO NOT BOOK ANY CONTRACTORS, PLUMBER’S, OR FITTERS UNTIL YOU HAVE RECEIVED YOUR GOODS AS UNEXPECTED DELAYS CAN OCCUR.
Where is the slide control located on the Crystal Gem
Question by: Lesley on 14 Mar 2021, 15:31
Hi Lesley, it is on the right hand side. I hope this helps and thanks for getting in touch.
Answer by: Henry Lewis on 18 Mar 2021, 16:30
My beautiful Kinder fire works well but has become difficult to ignite. It's getting hard to create a spark and for the gas to ignite. Does the piezo crystal ignition system need replacing? Can it be serviced? Thanks.
Question by: John Anderson on 20 Jan 2021, 17:23
Hi John, for this I would recommend speaking to the manufacturers directly and see what they advise. I hope this helps.
Answer by: Henry Lewis on 25 Jan 2021, 13:35
I have a Crystal Gen Insert Fire Tray - Gas fire with coal effect. I am looking for information about the correct positioning of the coals but can't find this. Please can you help me?
PRICE MATCH – CONTACT US IF YOU FIND IT CHEAPER ELSEWHERE
If you find this product cheaper online or in-store please contact us at [email protected] or click the price match button on this page and give us the opportunity to match the price.