DetailsThe Royale is a stunning hole in the wall gas fire. The Royale features the Gem gas fire which will give you an amazing heat output of up to 4.2kW with an efficiency of up to 60% so the Royale isn't just going to give you an amazing centrepiece in your room Opening Size Required; Width: 415mm Height: 570mm Depth: 250mm
Guarantee5 YearsEfficiency60%Heat Input6.9kWHeat Output4.2kWFire TypeHole In The Wall Gas FireType Of HeatRadiant & ConvectedChimney TypeBrick Chimney (Class 1), Pre Fabricated (Class 2)SafetyFlame Failure Device, Oxygen Depletion SensorFront TypeOpen FrontAir VentNot RequiredFinish OptionsBlack, Bronze, Brushed Steel, Chrome, Graphite Grey
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Q & A
Do the hole in the wall gas fires require an electricoty power supply?A:Hello R Stretton
Many thanks for contacting us.
The Crystal Royale along with most of the hole in the wall gas fires, do not need an electricity supply.
The only exception to this is the Eden HE and Atina HE which do need an electricity supply.
Direct-FireplacesCustomerSupport answered on 20 June 2018What do you mean by an open front, is there no glass?A:Hi Christine,
Thank you for your question.
That is correct, the Crystal Fires Gem gas fires are open front gas fires.
They do make similar models with glass fronts, you can find them here - https://www.direct-fireplaces.com/brands/crystal-fires.html?front_type=glass-front
Hope this hels?
Kind regards,Customer Support answered on 20 September 2018
We know a new fireplace is a big investment, whether you're replacing your old one or you're designing your new home. That's why we offer the option to Pay on Finance. If you spend £250 or more online, you can choose to spread the cost of your fire or fireplace over a time to suit you, whether it's 12, 24 or 36 months. Just select the Pay on Finance option when you check out.
It's as easy as:
- 1Add your products
- 2Select Pay on Finance
- 3Complete the easy
We want our Pay on Finance option to be as easy to understand and straightforward as possible. We've created the chart below to tell you how much you'll pay back per month.
Finance Example: £379 purchase price
We've teamed up with V12 Retail Finance to offer you a flexible and affordable option to pay on finance. V12 Retail Finance provide Retail Point of Sale Credit through an online paperless application and processing system.
If your application is successful, you will enter into a Credit Agreement with Secure Trust Bank PLC trading as V12 Retail Finance.
V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority under registration number 679653 and acts as a credit broker for Secure Trust Bank PLC.
Secure Trust Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204550.
V12 Retail Finance is a trading name of Secure Trust Bank PLC.
Fireplace Warehouse Limited trading as Direct Fireplaces of Unit 2 Greg Street Ind Est. Greg Street, Reddish, Stockport SK5 7BS is acting as a credit broker for Secure Trust Bank PLC trading as V12 Retail Finance.
Finance Options Representative
5% Deposit Payments Total
6 MONTHS 0% £18.95 6 months: £59.33
No final payment
£356 12 MONTHS 19.9% £18.95 12 months: £32.68
No final payment
£392.16 24 MONTHS 15.9% £18.95 24 months: £17.46
No final payment
£437.99 36 MONTHS 15.9% £18.95 36 months: £12.45
No final payment
Finance Terms and Conditions
If your application is successful, you’ll be asked to verify your identity by authorising a 50p transaction against a credit or debit card that you own. This helps protect you and us against fraudulent finance contracts. No money will be taken from your card, the details are only used to check that they are valid and registered to your address.
Pay on Finance for interest-bearing credit products is available over 12, 24 or 36 months, subject to status. To be eligible to apply for finance, you must be 18 or older, in regular employment and have been a UK resident for more than 3 years. Other conditions may apply and we cannot guarantee that your application will be accepted. Stock will not be allocated until the application has been completed and approved. We reserve the right to withdraw finance on certain products at any time. Pay on Finance is provided through our external partner, V12. If your application is successful you will enter into a Credit Agreement with Secure Trust Bank Plc, who is V12’s parent company.
Should you cancel your credit agreement and have already received products from us, then you will be liable to pay us in full for the product (unless your cancellation rights apply).
Who is eligible to apply for finance?
Finance is available on orders of £250 or more, placed on our website. This amount includes any additional services and delivery options selected, however does not take into account any promotions, such as cashback.
You'll need to be:
- 18 years or older.
- A UK resident for 3 years or more/Permanent UK resident.
- Able to make regular repayments by Direct Debit.
- In regular employment (minimum of 16 hours per week) including self-employment, or in a permanent residence with your spouse/partner who's in regular employment*
- Have a debit card or credit card in your name and registered to your address and have a bank or building society current account.
Other conditions may apply and we cannot guarantee that your application will be accepted.
* If you are retired and receive a pension, or registered disabled and unable to work, V12 Retail Finance may ask for proof of sufficient income.
How long will it take to apply?
You should get an instant answer on whether your application for finance has been successful. In some cases, V12 – our 3rd party financial services provider - will need to look at the application in more detail before making their decision.
What do I need to apply?
All you need to do is fill out the online form at the payment stage and add an electronic signature. It's important you use your full name and address details and make sure everything is spelt correctly. Please note, this is an online only finance option.
If your application is successful, you'll be asked to verify your identity by authorising a 50p transaction against a credit or debit card that you own. This helps protect you and us against fraudulent finance contracts. No money will be taken from your card; the details are only used to check that they are valid and registered to your address.
What happens if my application is turned down?
Applications may not be accepted for a number of reasons, including mis-typed information, or not meeting the specified requirements. Please note that other conditions may apply and we cannot guarantee that your application will be accepted.
If your application isn't successful, you can still purchase the item in full via PayPal or with a valid credit or debit card. If your application is declined, it’s usually for one of the following reasons:
- you do not meet the eligibility criteria;
- adverse credit reference agency information;
- your credit score;
- you are considered to be overcommitted financially; or
- your existing account performance with other lenders.
If you wish to appeal the decision made by V12, it’s advised you obtain an up to date copy of your credit report before appealing directly to V12. Due to data protection, all customer appeals must be emailed to email@example.com or for more advice, call V12 on 02920 468916.
- 1Add your products