Hi,
As per the delivery information on our website, "the drivers will ask you to sign for the goods. Please check them thoroughly and sign for the goods noting the condition they arrived in. Please contact us on 0161 376 4181 option 2 or email
[email protected] if you believe the product is damaged on arrival."
This is more so to note any obvious signs of damage to external packaging which might be immediately noticeable on receipt and we would not expect customers to completely unwrap the goods while the driver is still there.
We do however go on to state that "following delivery, can we please ask you to check the goods thoroughly within 48 hours so if in the unlikely event that there is any visible damage, we can contact the manufacturer so we can jointly resolve any issues. Any reports after this timescale limit our/the manufacturers' ability to accept responsibility for any damage. Please contact us on 0161 376 4181 option 2 or email
[email protected] if you believe the product is damaged"