Our "Free Delivery" is a one-man service. The goods will arrive on a lorry that is about the size of a fire engine. (Please let us know in advance if you have restricted access or other local issues that could affect delivery).
The lorry has a tail lift that allows the driver to get the item(s) off the vehicle. The order will be packed and secured onto a pallet and the driver will have a pallet truck. He'll be able to wheel this as close as possible to your property. The pallet truck can only be wheeled over a finished surface so it's not possible to wheel it over a gravelled drive, steps, steep slopes for example. The pallets are normally about 1m wide so this is the minimum width gate they can fit through. Please note that the driver is not insured to unpack or carry the item(s) into your house.
Fitting Kits and Liner Packs might arrive separately by courier delivery on the same day unless specified/requested in advance. An email confirmation will be sent if this is the case.
If the goods are showing 48hr delivery, then this is the quickest time we're able to deliver these items (We do not deliver at weekends). You'll be asked to select a delivery date when purchasing the goods. Please note that if you live offshore these dates do not apply as it will take us slightly longer to get the goods to you and we will contact you directly.
Please note that it is an all-day delivery service which is generally from 9 am – 6 pm Monday to Friday. Delivery Depots, if they have the facility, will text in advance but as the vans do multiple runs a day you might not receive a text until the afternoon if this service is available.
Due to current pallet network pressures mainly due to driver shortages we cannot guarantee delivery on your chosen day but will do our best to communicate this as soon as we are made aware by the carriers.
PLEASE NOTE THAT WE STRONGLY ADVISE THAT YOU DO NOT BOOK ANY CONTRACTORS, PLUMBER’S, OR FITTERS UNTIL YOU HAVE RECEIVED YOUR GOODS AS UNEXPECTED DELAYS CAN OCCUR.
Question by: Lawrence Stigner on 23 Aug 2023, 22:05
Hi,
Thank you for your enquiry.
When fully assembled, this weighs approx 150kgs.
Hope this helps
Answer by: Damian Todd (Admin) on 24 Aug 2023, 09:39
Hi If I order the 56” surround with the heart ..how much will I have either-end of the heart..and what is the depth of the granite??
Question by: Marie on 10 Jan 2023, 20:55
Hi,
Thank you for your enquiry.
It depends on how wide you want the hearth to be. I would advise a 54 inch with this surround. It is slightly smaller than the mantle but it is bigger than the body of the surround.
The size is 54"x15" and 50mm thick.
Hope this helps
Answer by: Damian Todd (Admin) on 11 Jan 2023, 09:42
Can this surround be used with a log burner?
Question by: Miss Burnett on 7 Nov 2021, 16:15
Good morning, I hope you are well. It can yes, but be aware that limestone can discolour when used with solid fuel. I hope this helps?
Answer by: Henry Lewis on 8 Nov 2021, 11:25
Hi
We need a surround mantel 44"
Are this comes in parts ?
Legs, top and a shelf
Is is possible 51" to be modified to 44" by cutting the top part and shelf in order to bring the legs closer With opening no grated then 810mm
Thanks
Question by: Natalia Latcheva on 16 Oct 2021, 19:46
Hi there Natalia , thank you for getting in touch. This would be better to be discussed with our sales team as they will be able to help with the different parts of your query - the number to call is 0161 376 4181. I hope this helps?
Answer by: Henry Lewis on 20 Oct 2021, 10:19
Hi does the mantel top have a right and a wrong way ? E.g are both sides polished
Question by: Ffion Haslam on 11 Jun 2021, 12:39
Hi there Ffion, thanks for getting in touch. Yes this surround can only be placed one way. This product is not polished, it is made from limestone and has a natural finish. I hope this helps.
Answer by: Henry Lewis on 18 Jun 2021, 12:01
can we get this Brompton surround with a 25mm rebate instead of 75mm? If yes, does that add to the cost?
Question by: Ricardo Goncalves on 13 Mar 2021, 10:32
Hi there Ricardo, thanks very much for getting in touch with us. Your best option here would be to contact our sales team who can help with any pricing queries, the contact details you need are: 0161 376 4181 [email protected]
I hope this helps.
Answer by: Henry Lewis on 18 Mar 2021, 16:06
Hi. What size is the Heart if I order with the 51 inch mantel? Thanks
Question by: Charlee Atkinson on 26 Jan 2021, 23:49
Hi Charlee, thanks for your question. The body width of the 51 inch mantel model is 1220mm and the Opening Width is 850mm . I hope this helps answer your question.
Answer by: Henry Lewis on 27 Jan 2021, 13:47
Hi, do you supply closure strips to go with this fire surround if being used with a wood burner? Thank you
Question by: Cath Bridgman on 9 Dec 2020, 11:34
Hi Cath, we can do if you email with the size our require and material and we can get you a quote. [email protected] Thanks.
PRICE MATCH – CONTACT US IF YOU FIND IT CHEAPER ELSEWHERE
If you find this product cheaper online or in-store please contact us at [email protected] or click the price match button on this page and give us the opportunity to match the price.
