Robinson Willey Firegem Visa Safeguard Outset Gas Fire

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The Robinson Willey Visa is a lovely outset gas fire, guaranteed to bring warmth to your room. It has a staggering heat output of 4.87kW giving an efficiency of up to 89%. The specification and quality of this fire give you superb value for money and the benefit of lower running costs with it's low gas input of 6.04kW.

The Visa is operated via manual control located on the top of the fire, has 4 heat positions and is available in Black with Brass trim.

Please Note: Height to the top of the flue spigot is 415mm.


Guarantee 1 Year
Heat Input 6.04kW
Heat Output 4.87kW
Fire Type Outset Gas Fire
Gas Options Natural Gas (Mains Gas)
Chimney Type Brick Chimney (Class 1), Pre Cast (Class 2), Pre Fabricated (Class 2)
Type Of Heat Radiant
Efficiency 89%
Control Type Top/Slide Control
Safety Flame Failure Device, Oxygen Depletion Sensor
Glass or Open Fronted? Radiant
Air Vent Not Required
Finish Options Black, Brass, Olive

Product Sizes

Robinson Willey Firegem Visa Safeguard Outset Gas Fire
Overall Height (A) 540mm
Overall Width (B) 660mm
Overall Depth (C) 196mm


Q & A

Hi there I have artritis in my hands is it easy to use, is there anything which fits over ingnition to help ??
Question by: Mrs Jacqueline Sill on 8 Sep 2021, 18:32
Hi Jacqueline , thanks for getting in touch. I couldn't say how easy it is as I suppose this is different for everyone. There are some remote control outset gas fires I have found though which may be more suitable -

The following fire has electronic top control as standard making lighting the fire much easier -

I hope this helps?
Answer by: Henry Lewis on 13 Sep 2021, 10:12
High input and out put is given for the visa outset fire, what is lowest input and output kw. Also can this fire be wall mounted? Thanks
Question by: Sue on 10 Jul 2021, 15:03
Good afternoon Sue, thanks for getting in touch with us, If you head to the Installation Guide at the bottom of the page (Under User Manuals and Guides) there is all the info you require. In this case, yes the fire can be wall mounted and also the inputs and outputs can be found here:

Heat Input (gross):

Maximum 6.04kW (20600Btu/h)
Minimum 1.55kW (5290Btu/h)

Heat Output:
Maximum 4.87kW (16600Btu/h)

I hope this helps.
Answer by: Henry Lewis on 13 Jul 2021, 13:36

Delivery Info

Free 1 Man Delivery – For Full Details Please See Delivery Information

Our "Free Delivery" is a one-man service. The goods will arrive on a lorry that is about the size of a fire engine. (Please let us know in advance if you have restricted access or other local issues that could affect delivery).

The lorry has a tail lift that allows the driver to get the item(s) off the vehicle. The order will be packed and secured onto a pallet and the driver will have a pallet truck. He'll be able to wheel this as close as possible to your property. The pallet truck can only be wheeled over a finished surface so it's not possible to wheel it over a gravelled drive, steps, steep slopes for example. The pallets are normally about 1m wide so this is the minimum width gate they can fit through. Please note that the driver is not insured to unpack or carry the item(s) into your house.

Fitting Kits and Liner Packs might arrive separately by courier delivery on the same day unless specified/requested in advance. An email confirmation will be sent if this is the case.

If the goods are showing 48hr delivery, then this is the quickest time we're able to deliver these items (We do not deliver at weekends). You'll be asked to select a delivery date when purchasing the goods. Please note that if you live offshore these dates do not apply as it will take us slightly longer to get the goods to you and we will contact you directly.

Please note that it is an all-day delivery service which is generally from 9 am – 6 pm Monday to Friday. Delivery Depots, if they have the facility, will text in advance but as the vans do multiple runs a day you might not receive a text until the afternoon if this service is available.

Due to current pallet network pressures mainly due to driver shortages we cannot guarantee delivery on your chosen day but will do our best to communicate this as soon as we are made aware by the carriers.

Two Man Delivery (£75)
For Full Details Please See Delivery Information

As the name suggests with our two-man delivery service the goods will be delivered by two men. They will carry your stove into the room of your choice (subject to any changes due to covid restrictions).

They will normally carry it up 1 flight of stairs (if it's safe to do so) but this is at their discretion so if you have a 3rd floor flat, please inform us beforehand to avoid any issues during delivery.

The two-man delivery normally takes 5-10 working days to be delivered once we receive the stock into our own warehouse, but this timescale can be dependent on where you live. We expect the lead time to extend during busier periods/later months of the year. Once the goods come into stock you will be contacted, and delivery arranged.

Please contact us directly if you wish to take advantage of our 2-man service.


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User Manuals and Guides

(Size: 2 MB)
Installation guide for the Robinson Wiley Firegem Visa 2 outset gas fire including Visa 2 Deluxe models.
(Size: 1.7 MB)
User instructions for the Robinson Wiley Firegem Visa 2 outset gas fire including Visa 2 Deluxe models.